Welcome to the Dejavoo Z8 Manual, your comprehensive guide to understanding and operating the Dejavoo Z8 payment terminal․ This manual is designed to help users navigate the device’s features, troubleshooting, and setup processes efficiently․
Discover how to perform daily operations, resolve common issues, and maximize the terminal’s capabilities for seamless transactions․ Refer to the detailed sections for step-by-step instructions and support contact information to ensure optimal performance․
Quick Reference Guide for Dejavoo Z8
This Quick Reference Guide provides essential instructions for operating the Dejavoo Z8 terminal․ It covers basic functions, troubleshooting, and transaction processing to help users navigate the device efficiently․
- Chip Card Sale: Insert the chip card, select “SALE,” enter the amount, and confirm․ The terminal will process the transaction․
- Manual Card Entry: Enter the card number manually, select “SALE,” and follow the prompts․ Ensure the cardholder verifies the amount․
- Debit Card Sale: Use the arrow key to select “DEBIT” on the home screen, press “OK,” enter the sale amount, and confirm․
- Troubleshooting: Verify network connectivity․ Ensure the Ethernet cable is securely connected or Wi-Fi is enabled․ Restart the terminal if issues persist․
- Void Transaction: Select “VOID” from the transaction menu, confirm the amount, and press “OK” to cancel the sale․
- Settle Open Batch: Complete all transactions for the day by selecting “SETTLE BATCH” and following the on-screen instructions․
For further assistance, contact Technical Support at 800-966-5520 (Option 3) or Merchant Support at 800-966-5520 (Option 4)․ This guide ensures smooth operation of the Dejavoo Z8 terminal for all your payment needs․
Key Features and Specifications of the Dejavoo Z8
The Dejavoo Z8 is a versatile and advanced payment terminal designed for seamless transaction processing․ It supports EMV chip cards, magstripe, and contactless payments, ensuring compliance with modern payment standards․
- Tri-Comm Technology: The terminal supports Dial, IP, and WiFi connectivity, offering flexible network options for reliable operation․
- 3․5-Inch Color Touchscreen: An intuitive interface with vibrant display ensures easy navigation and user-friendly experience;
- Built-In Printer: High-speed thermal printer for quick receipt printing, reducing transaction time․
- Security: Features advanced security measures, including PCI compliance and end-to-end encryption, to protect sensitive data․
- Compatibility: Supports multiple payment types, including credit, debit, and contactless transactions․
- Dual Pricing Option: Ideal for businesses needing different pricing structures, such as restaurants or retail environments․
- Long Battery Life: Suitable for mobile use with extended battery performance․
- Lightweight Design: Compact and portable, making it easy to use in various settings․
These features make the Dejavoo Z8 a robust solution for businesses seeking a reliable, secure, and user-friendly payment terminal․
Installation and Setup of the Dejavoo Z8
Setting up the Dejavoo Z8 involves physical installation, network configuration, and software activation․ Ensure the terminal is connected to power and a network via Ethernet or WiFi․ Follow on-screen prompts to activate the device and complete the setup process successfully․
Physical Installation of the Terminal
Begin by carefully unboxing and placing the Dejavoo Z8 terminal on a stable, flat surface․ Ensure the area is well-ventilated to prevent overheating; Connect the power supply to the terminal and plug it into a nearby electrical outlet․ Next, attach the Ethernet cable to the appropriate port on the back of the device if using a wired connection․ For wireless setups, ensure the terminal is within range of your Wi-Fi network․ Finally, position the terminal in an accessible location for ease of use during transactions․ Avoid exposing the device to excessive moisture or direct sunlight to maintain optimal performance․ Once physically installed, proceed to the network configuration and software activation steps․ Proper placement and connection are essential for ensuring reliable operation and seamless transactions․
Network Configuration and Connectivity
Configure the Dejavoo Z8’s network settings to establish a stable connection․ For Ethernet, plug the cable into the terminal’s port and ensure it is connected to a router․ For wireless setup, navigate to the terminal’s menu, select Wi-Fi settings, and enter your network’s SSID and password․ Once connected, verify the network status on the terminal’s screen․ If using a static IP, input the IP address, subnet mask, gateway, and DNS settings manually․ Ensure the terminal has access to the internet for processing transactions․ If issues arise, restart the terminal or router and check all cables․ Proper network connectivity is crucial for secure and efficient payment processing․ Refer to the terminal’s quick reference guide for detailed troubleshooting steps if connection problems persist․ A reliable network connection ensures smooth operations and minimizes transaction errors․ Always test the connection after setup to confirm it is functioning correctly․
Software Installation and Activation
Installing and activating the software on your Dejavoo Z8 terminal is a straightforward process․ Begin by ensuring the terminal is connected to the internet, as software updates and activation require a stable connection․ Navigate to the terminal’s main menu, select the “Settings” or “System” option, and choose “Software Update” or “Install Software” to initiate the process․ Follow the on-screen instructions to download and install the latest software version․
After installation, proceed to activate the terminal․ Activation typically requires entering an activation code provided by your merchant service provider․ Locate the “Activation” option in the settings menu, input the code, and press “OK” to complete the process․ The terminal will validate the code and activate the software․
If you encounter any issues during installation or activation, refer to the Dejavoo Z8 Quick Reference Guide or contact technical support at 800-966-5520 (Option 3)․ Ensure the terminal is restarted after activation to apply all settings․ Proper software installation and activation are essential for ensuring the terminal operates securely and efficiently․ Always verify that the software is up to date to access the latest features and security updates․
Processing Transactions with Dejavoo Z8
Processing transactions with the Dejavoo Z8 is seamless․ Initiate a sale by entering the amount and selecting the payment method․ For chip cards, insert the card and follow prompts․ For manual entry, key in the card details and proceed․ Complete the transaction by confirming the details and printing receipts․
Chip Card Sale Process
Processing a chip card sale with the Dejavoo Z8 is a straightforward process․ Begin by ensuring the terminal is properly powered on and connected to your network․ Enter the sale amount using the keypad and press the OK key to confirm․
- Insert the customer’s chip card into the card reader, ensuring it is fully seated․
- Wait for the terminal to read the card and display the transaction details․
- If prompted, ask the customer to enter their PIN and confirm․
- Review the transaction amount and press F2 (YES) to proceed or F4 (NO) to cancel․
- The terminal will process the transaction and display a confirmation message․
- Once approved, print the customer receipt and complete the sale․
For contactless payments, tap the card or device on the terminal and follow the on-screen instructions․ Ensure all transactions are finalized before settling the batch․
Manual Card Entry and Processing
Manual card entry on the Dejavoo Z8 is ideal for situations where the card cannot be swiped or inserted․ To initiate, select SALE from the home screen and choose Manual Entry․
- Enter the card number using the numeric keypad and press OK․
- Input the expiration date in MM/YY format and confirm․
- Enter the CVV code if required and press OK․
- Review the transaction details and press F2 (YES) to proceed․
- The terminal will process the transaction and display a confirmation․
- Print the receipt and complete the sale․
Manual entry ensures flexibility for various payment scenarios, maintaining transaction efficiency and security․
Debit Card Sale Instructions
Processing a debit card sale on the Dejavoo Z8 is a straightforward process․ Start by selecting the DEBIT option from the terminal’s home screen using the arrow keys and press OK․
- Enter the sale amount using the numeric keypad and press OK․
- Instruct the customer to insert their card into the chip reader or swipe it if necessary․
- The customer will enter their PIN using the keypad․ Ensure the terminal is configured for PIN entry․
- Wait for the terminal to process the transaction․ If approved, a confirmation message will appear․
- Print the customer receipt and a merchant copy if required․
- Ensure the customer signs the receipt and retains their copy․
Debit card sales on the Dejavoo Z8 are secure and efficient, with clear prompts guiding both the merchant and customer through the process․