Cisco socialminer user guide release Culture

Cisco SocialMiner Bulk Chat Transcript Downloader - GitHub Solved: Is there an ability to review the IMAP and SMTP logs from Socialminer, when it is been used for UCCX email CSQs? If so, does anyone know what the name and location of the logs files would be and if you need to enable a specific debug level?

Cisco SocialMiner Bulk Chat Transcript Downloader - GitHub

Cisco Introduces Customer Collaboration Software to Help. Cisco CallManager Release 3.0(10 Manuals & User Guides. User Manuals, Guides and Specifications for your Cisco CallManager Release 3.0(10 IP Phone, Network Router, Switch. Database contains 3 Cisco CallManager Release 3.0(10 Manuals (available for free online viewing or downloading in PDF): Getting started manual, Specification, Hardware, 22.12.2016В В· This API uses basic auth, so provide your SocialMiner administrator credentials while making the GET request. For complete details on this API, refer Chapter 28 - Social Contact --> GET (Search) in Cisco SocialMiner Developer Guide..

30.11.2017В В· This callback sample is made available to Cisco partners and customers as a convenience to help minimize the cost of Cisco SocialMiner customizations. Please refer SocialMiner Developer's Guide for further details about the callback API. 03.11.2010В В· News Release Cisco Introduces active user of social media, Cisco realizes the value of social media interactions to our business. Our employees were some of the earliest adopters of MySpace, Twitter, Facebook, YouTube, and other social sites. Our own Consumer Products Group is already using Cisco SocialMiner to

27.02.2018В В· Cisco SocialMiner User Guide, Release 11.5(1) Chapter Title. SocialMiner Configuration. PDF - Complete Book (4.38 MB) PDF - This Chapter (1.73 MB) View with Adobe Reader on a variety of devices. ePub - Complete Book (1.32 MB) For more information, refer to the Search section under Chapter 2 of SocialMiner User Guide, Release 11.5. There are REST APIs available using which you can build custom search apps/functionality for specific chat contacts (Search API) and access transcripts. Authorization for these APIs is via SocialMiner application administrator credentials.

20.03.2019В В· Forgot your user ID and/or password Cisco Data Center Network Manager. Configuration Guides. Cisco DCNM LAN Fabric Configuration Guide, Release 11.0(1) Search Find Matches in This Book. Available Languages. Download Download Options. Book Title. Cisco DCNM LAN Fabric Configuration Guide, Release 11.0(1) PDF - Complete Book Solved: Is there an ability to review the IMAP and SMTP logs from Socialminer, when it is been used for UCCX email CSQs? If so, does anyone know what the name and location of the logs files would be and if you need to enable a specific debug level?

User Guide for the Cisco Unity Connection Phone Interface (Release 11.x) First Published: November01,2013 Americas Headquarters Cisco Systems, Inc. Cisco TelePresence System User Guide, Software Release TX 6.0 OL-28617-01 Sharing a Presentation in a Cisco TelePresence Call or Meeting 2-26 Using PiP Control 2-27 Sharing a Presentation Outside of a Cisco TelePresence Conference 2-29 Annotating Presentations …

Cisco Mobility Express User Guide for Release 8.2 First Published: November30,2015 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive v. User Guide for Cisco Unified Personal Communicator for Macintosh, Release 7.0 OL-15972-01 Contents. Responding to Incoming Calls . 3-5. How To Work With Conversations in Progress

30.11.2017В В· This callback sample is made available to Cisco partners and customers as a convenience to help minimize the cost of Cisco SocialMiner customizations. Please refer SocialMiner Developer's Guide for further details about the callback API. 13.09.2019В В· Cisco SocialMiner server (any supported release) Any client machine (Windows, macOS, *nix-based systems) with the following: a) Python 2.7+ installed and configured in PATH. b) Direct connectivity to the SocialMiner server. The python module requests must be pre-installed. Python modules can be installed using either pip or easy_install.

For more information, refer to the Search section under Chapter 2 of SocialMiner User Guide, Release 11.5. There are REST APIs available using which you can build custom search apps/functionality for specific chat contacts (Search API) and access transcripts. Authorization for these APIs is via SocialMiner application administrator credentials. Cisco SocialMiner Developers Guide Release 9.0(1) First Published: June06,2012 Last Modified: November27,2012 Americas Headquarters Cisco Systems, Inc.

05.12.2017В В· Cisco SocialMiner User Guide Release 11.6(1) -SocialMiner Configuration Once you click Save, the contacts for the configured feeds are added to the campaign. Symptom: Cisco SocialMiner User Guide, Release 11.0(1) and Cisco Unified Contact Center Express Design Guide, Release 11.0(1) missed required configuration Conditions: Cisco SocialMiner User Guide, Release 11.0(1) Cisco Unified Contact Center Express Design Guide, Release 11.0(1)

v. User Guide for Cisco Unified Personal Communicator for Macintosh, Release 7.0 OL-15972-01 Contents. Responding to Incoming Calls . 3-5. How To Work With Conversations in Progress Cisco DX650 User Guide, Release 10.2(2) 16 Customization and Settings Unlock Screen. Display the Call Application on the Lock Screen Procedure Step 1 IntheSettingsapplication,tapSecurity. Step 2 TapDefaultApp. Step 3 TapDisplayphoneapponlockscreen. Set Screen Timeout Procedure

User Guide for the Cisco Unity Connection Phone Interface (Release 11.x) First Published: November01,2013 Americas Headquarters Cisco Systems, Inc. Cisco SocialMiner Developer Guide, Release 11.0(1) First Published: August27,2015 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive

Cisco TelePresence System User Guide Software Release TX 6. Since this is an early release of 12.0, it is not guaranteed to be free of bugs. Therefore, if you run into any issues, please report it back to us so that these issues can be ironed out before the official release. You can report issues or provide any feedback in the comment section of Rajiv's blog., 05.12.2017В В· Cisco SocialMiner User Guide Release 11.6(1) -Launch and Use SocialMiner.

Cisco SocialMiner User Guide Release 11.5(1

Social Miner 9.0 compatible with UCCX 8.5? Cisco Communities. Center Live The administrator can access the Cisco Finesse administration web user. Cisco Unified Contact Center Express Design Guide, Release 10.5(1 Figure 1. Cisco Unified CCX Web Chat Agent and Supervisor Desktop User Guide. These values can be edited by the Agent and may also show up in Historical Reports., Hi,We are trying to get the the URL for recorded user utterance wav file on Nuance Speech Server in Cisco IVR application by setting recordutterance value to true in Cisco VXML application..

Cisco SocialMiner User Guide Release 11.5(1

Cisco Uccx Supervisor Desktop User Guide 8. For more information, refer to the Search section under Chapter 2 of SocialMiner User Guide, Release 11.5. There are REST APIs available using which you can build custom search apps/functionality for specific chat contacts (Search API) and access transcripts. Authorization for these APIs is via SocialMiner application administrator credentials. Cisco DX650 User Guide, Release 10.2(2) 16 Customization and Settings Unlock Screen. Display the Call Application on the Lock Screen Procedure Step 1 IntheSettingsapplication,tapSecurity. Step 2 TapDefaultApp. Step 3 TapDisplayphoneapponlockscreen. Set Screen Timeout Procedure.

11.12.2018В В· Refer Cisco SocialMiner Developer Guide. This sample also includes a node-based HTTP proxy. This proxy serves up the callback html page and proxies the callback API to work around Cross Origin Resource Sharing (CORS) issues that would otherwise prevent the user from experimenting with the chat HTML page. 18.09.2018В В· Bubble chat is an out-of-box, next-generation embedded end-user chat experience offered by Cisco Unified CCX (via Cisco SocialMiner), starting release 11.6(2). However, in SocialMiner 11.6.2, to apply schedules (working and non-working hours) for Bubble Chat, custom wrappers can be created. This

User Guide for the Cisco Unity Connection Phone Interface (Release 11.x) First Published: November01,2013 Americas Headquarters Cisco Systems, Inc. Symptom: Cisco SocialMiner User Guide, Release 11.0(1) and Cisco Unified Contact Center Express Design Guide, Release 11.0(1) missed required configuration Conditions: Cisco SocialMiner User Guide, Release 11.0(1) Cisco Unified Contact Center Express Design Guide, Release 11.0(1)

05.12.2017 · Cisco SocialMiner User Guide Release 10.6(1) Chapter Title. System Administration. PDF - Complete Book (4.37 MB) PDF - This Chapter (1.56 MB) View with Adobe Reader on a variety of devices. ePub - Complete Book (1.3 MB) View in various apps on iPhone, iPad, Android, Sony Reader, or … Cisco Uccx Supervisor Desktop User Guide 8.5 (PDF - 119 KB) Cisco Supervisor Desktop User Guide /CAD 8.5. Using Social Miner UCCX integration and the new CCX chat feature WCS can Explore Cisco Services for Cloud Enablement Secure Virtual Desktop Environments From Cisco Unified Presence Release 8.5(x), you can

Hello, When I add Facebook fan page feed to Social miner, it displays: Facebook authorization Failed. Try editing the feed to reauthorize and save. Last successful fetch NEVER. I did that it suggested to do, but I didn't fix my problem. I restart my Symptom: Cisco SocialMiner User Guide, Release 11.0(1) and Cisco Unified Contact Center Express Design Guide, Release 11.0(1) missed required configuration Conditions: Cisco SocialMiner User Guide, Release 11.0(1) Cisco Unified Contact Center Express Design Guide, Release 11.0(1)

Cisco CallManager Release 3.0(10 Manuals & User Guides. User Manuals, Guides and Specifications for your Cisco CallManager Release 3.0(10 IP Phone, Network Router, Switch. Database contains 3 Cisco CallManager Release 3.0(10 Manuals (available for free online viewing or downloading in PDF): Getting started manual, Specification, Hardware 13.09.2019В В· Cisco SocialMiner server (any supported release) Any client machine (Windows, macOS, *nix-based systems) with the following: a) Python 2.7+ installed and configured in PATH. b) Direct connectivity to the SocialMiner server. The python module requests must be pre-installed. Python modules can be installed using either pip or easy_install.

Symptom: Cisco SocialMiner User Guide, Release 11.0(1) and Cisco Unified Contact Center Express Design Guide, Release 11.0(1) missed required configuration Conditions: Cisco SocialMiner User Guide, Release 11.0(1) Cisco Unified Contact Center Express Design Guide, Release 11.0(1) 27.02.2018В В· Cisco SocialMiner User Guide, Release 11.5(1) Chapter Title. Launch and Use SocialMiner. PDF - Complete Book (4.38 MB) PDF - This Chapter (2.0 MB) View with Adobe Reader on a variety of devices. ePub - Complete Book (1.32 MB)

22.12.2016В В· This API uses basic auth, so provide your SocialMiner administrator credentials while making the GET request. For complete details on this API, refer Chapter 28 - Social Contact --> GET (Search) in Cisco SocialMiner Developer Guide. Cisco SocialMiner Developers Guide Release 9.0(1) First Published: June06,2012 Last Modified: November27,2012 Americas Headquarters Cisco Systems, Inc.

Cisco Mobility Express User Guide for Release 8.2 First Published: November30,2015 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive 20.03.2019В В· Forgot your user ID and/or password Cisco Data Center Network Manager. Configuration Guides. Cisco DCNM LAN Fabric Configuration Guide, Release 11.0(1) Search Find Matches in This Book. Available Languages. Download Download Options. Book Title. Cisco DCNM LAN Fabric Configuration Guide, Release 11.0(1) PDF - Complete Book

05.12.2017 · Cisco SocialMiner User Guide Release 11.6(1) -System Administration To configure the mail notifications server, open the Mail Notifications Server drawer on … Cisco SocialMiner Developers Guide Release 9.0(1) First Published: June06,2012 Last Modified: November27,2012 Americas Headquarters Cisco Systems, Inc.

29.11.2017 · Cisco SocialMiner server (any supported release) Any client machine (Windows, macOS, *nix-based systems) with the following: a) Python 2.7+ installed and configured in PATH. b) Direct connectivity to the SocialMiner server. The python module requests must be pre-installed. Python modules can be installed using either pip or easy_install. 16.10.2014 · Social Miner 9.0 compatible with UCCX 8.5? Question asked by ciroizarra on Dec 5, 2012 According to the ordering guide Social Miner can be ordered standalone. But I'm still stuck in why do we need to purchase premium agent license to use socialminer? If a customer has non-cisco …

05.12.2017 · Cisco SocialMiner User Guide Release 11.6(1) -System Administration To configure the mail notifications server, open the Mail Notifications Server drawer on … The Cisco DocWiki platform was retired on January 25, 2019. Technical Cisco content is now found at Cisco Community, Cisco.com, and Cisco DevNet. Here are some redirects to popular content migrated from DocWiki. If what you are looking for isn't listed, search Cisco.com Support or post in the Cisco …

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The UCCX (with Finesse CUIC SocialMin... Cisco Community

Cisco SocialMiner Task API Sample. 05.12.2017 · Cisco SocialMiner User Guide Release 11.6(1) -SocialMiner Configuration Once you click Save, the contacts for the configured feeds are added to the campaign., 16.10.2014 · Social Miner 9.0 compatible with UCCX 8.5? Question asked by ciroizarra on Dec 5, 2012 According to the ordering guide Social Miner can be ordered standalone. But I'm still stuck in why do we need to purchase premium agent license to use socialminer? If a customer has non-cisco ….

Cisco TelePresence System User Guide Software Release TX 6

CISCO 7841 QUICK REFERENCE MANUAL Pdf Download.. 22.09.2019 · All your code in one place. GitHub makes it easy to scale back on context switching. Read rendered documentation, see the history of any file, and collaborate with …, Cisco SocialMiner Developers Guide Release 9.0(1) First Published: June06,2012 Last Modified: November27,2012 Americas Headquarters Cisco Systems, Inc..

Cisco TelePresence System User Guide, Software Release TX 6.0 OL-28617-01 Sharing a Presentation in a Cisco TelePresence Call or Meeting 2-26 Using PiP Control 2-27 Sharing a Presentation Outside of a Cisco TelePresence Conference 2-29 Annotating Presentations … 03.09.2019 · Cisco SocialMiner - Task API Sample. Sample web-based (javascript) application to illustrate SocialMiner Task APIs. Overview About Task Routing. Task Routing constitutes the ability to route tasks of any nature to human experts in a Customer Care center or even bots and programs.

22.09.2019 · All your code in one place. GitHub makes it easy to scale back on context switching. Read rendered documentation, see the history of any file, and collaborate with … 03.11.2010 · News Release Cisco Introduces active user of social media, Cisco realizes the value of social media interactions to our business. Our employees were some of the earliest adopters of MySpace, Twitter, Facebook, YouTube, and other social sites. Our own Consumer Products Group is already using Cisco SocialMiner to

Center Live The administrator can access the Cisco Finesse administration web user. Cisco Unified Contact Center Express Design Guide, Release 10.5(1 Figure 1. Cisco Unified CCX Web Chat Agent and Supervisor Desktop User Guide. These values can be edited by the Agent and may also show up in Historical Reports. Center Live The administrator can access the Cisco Finesse administration web user. Cisco Unified Contact Center Express Design Guide, Release 10.5(1 Figure 1. Cisco Unified CCX Web Chat Agent and Supervisor Desktop User Guide. These values can be edited by the Agent and may also show up in Historical Reports.

05.12.2017В В· Cisco SocialMiner User Guide Release 11.6(1) -SocialMiner Configuration Once you click Save, the contacts for the configured feeds are added to the campaign. 06.10.2016В В· Is there an ability to review the IMAP and SMTP logs from Socialminer, when it is been used for UCCX email CSQs? If so, does anyone know what the name

Hello, When I add Facebook fan page feed to Social miner, it displays: Facebook authorization Failed. Try editing the feed to reauthorize and save. Last successful fetch NEVER. I did that it suggested to do, but I didn't fix my problem. I restart my Center Live The administrator can access the Cisco Finesse administration web user. Cisco Unified Contact Center Express Design Guide, Release 10.5(1 Figure 1. Cisco Unified CCX Web Chat Agent and Supervisor Desktop User Guide. These values can be edited by the Agent and may also show up in Historical Reports.

Center Live The administrator can access the Cisco Finesse administration web user. Cisco Unified Contact Center Express Design Guide, Release 10.5(1 Figure 1. Cisco Unified CCX Web Chat Agent and Supervisor Desktop User Guide. These values can be edited by the Agent and may also show up in Historical Reports. Cisco CallManager Release 3.0(10 Manuals & User Guides. User Manuals, Guides and Specifications for your Cisco CallManager Release 3.0(10 IP Phone, Network Router, Switch. Database contains 3 Cisco CallManager Release 3.0(10 Manuals (available for free online viewing or downloading in PDF): Getting started manual, Specification, Hardware

20.03.2019В В· Forgot your user ID and/or password Cisco Data Center Network Manager. Configuration Guides. Cisco DCNM LAN Fabric Configuration Guide, Release 11.0(1) Search Find Matches in This Book. Available Languages. Download Download Options. Book Title. Cisco DCNM LAN Fabric Configuration Guide, Release 11.0(1) PDF - Complete Book Hi,We are trying to get the the URL for recorded user utterance wav file on Nuance Speech Server in Cisco IVR application by setting recordutterance value to true in Cisco VXML application.

30.11.2017 · This callback sample is made available to Cisco partners and customers as a convenience to help minimize the cost of Cisco SocialMiner customizations. Please refer SocialMiner Developer's Guide for further details about the callback API. User Guide for Cisco Unified Personal Communicator for Windows, Release 7.0 OL-15973-01 How to Set Up the Application Complete the following tasks in order: Installing Cisco† Unified Personal Communicator, page1-2 † Installing and Setting Up Your Cisco Video Camera, page1-3 † Your Headset, page1-4 Logging In, page† 1-5

05.12.2017В В· Cisco SocialMiner User Guide Release 11.6(1) -Launch and Use SocialMiner Cisco Mobility Express User Guide for Release 8.2 First Published: November30,2015 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive

User Guide for Cisco Unified Personal Communicator for Windows, Release 7.0 OL-15973-01 How to Set Up the Application Complete the following tasks in order: Installing Cisco† Unified Personal Communicator, page1-2 † Installing and Setting Up Your Cisco Video Camera, page1-3 † Your Headset, page1-4 Logging In, page† 1-5 User Guide for the Cisco Unity Connection Phone Interface (Release 11.x) First Published: November01,2013 Americas Headquarters Cisco Systems, Inc.

27.02.2018 · Cisco SocialMiner User Guide, Release 11.5(1) Chapter Title. Launch and Use SocialMiner. PDF - Complete Book (4.38 MB) PDF - This Chapter (2.0 MB) View with Adobe Reader on a variety of devices. ePub - Complete Book (1.32 MB) The Cisco DocWiki platform was retired on January 25, 2019. Technical Cisco content is now found at Cisco Community, Cisco.com, and Cisco DevNet. Here are some redirects to popular content migrated from DocWiki. If what you are looking for isn't listed, search Cisco.com Support or post in the Cisco …

Social Miner 9.0 compatible with UCCX 8.5? Cisco Communities

Build archiving Social Miner API Cisco Communities. v. User Guide for Cisco Unified Personal Communicator for Macintosh, Release 7.0 OL-15972-01 Contents. Responding to Incoming Calls . 3-5. How To Work With Conversations in Progress, Cisco SocialMiner Developer Guide, Release 11.0(1) First Published: August27,2015 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive.

User Guide for the Cisco Unity Connection Phone Interface. 22.12.2016В В· This API uses basic auth, so provide your SocialMiner administrator credentials while making the GET request. For complete details on this API, refer Chapter 28 - Social Contact --> GET (Search) in Cisco SocialMiner Developer Guide., CVE-2018-0290 : A vulnerability in the TCP stack of Cisco SocialMiner could allow an unauthenticated, remote attacker to cause a denial of service (DoS) condition in the notification system. The vulnerability is due to faulty handling of new TCP connections to the affected application. An attacker could exploit this vulnerability by sending a.

Cisco ONS 15216 FlexLayer User Guide Release 1

Cisco SocialMiner Callback (Agent Request API) Sample. When autocomplete results are available use up and down arrows to review and enter to select Cisco CallManager Release 3.0(10 Manuals & User Guides. User Manuals, Guides and Specifications for your Cisco CallManager Release 3.0(10 IP Phone, Network Router, Switch. Database contains 3 Cisco CallManager Release 3.0(10 Manuals (available for free online viewing or downloading in PDF): Getting started manual, Specification, Hardware.

For more information, refer to the Search section under Chapter 2 of SocialMiner User Guide, Release 11.5. There are REST APIs available using which you can build custom search apps/functionality for specific chat contacts (Search API) and access transcripts. Authorization for these APIs is via SocialMiner application administrator credentials. 27.02.2018В В· Cisco SocialMiner User Guide, Release 11.5(1) Chapter Title. Launch and Use SocialMiner. PDF - Complete Book (4.38 MB) PDF - This Chapter (2.0 MB) View with Adobe Reader on a variety of devices. ePub - Complete Book (1.32 MB)

05.12.2017 · Cisco SocialMiner User Guide Release 11.6(1) -System Administration To configure the mail notifications server, open the Mail Notifications Server drawer on … 27.02.2018 · Cisco SocialMiner User Guide, Release 11.5(1) Chapter Title. Launch and Use SocialMiner. PDF - Complete Book (4.38 MB) PDF - This Chapter (2.0 MB) View with Adobe Reader on a variety of devices. ePub - Complete Book (1.32 MB)

05.12.2017В В· Cisco SocialMiner User Guide Release 11.6(1) -Launch and Use SocialMiner Hi,We are trying to get the the URL for recorded user utterance wav file on Nuance Speech Server in Cisco IVR application by setting recordutterance value to true in Cisco VXML application.

30.11.2017 · This callback sample is made available to Cisco partners and customers as a convenience to help minimize the cost of Cisco SocialMiner customizations. Please refer SocialMiner Developer's Guide for further details about the callback API. 05.12.2017 · Cisco SocialMiner User Guide Release 11.6(1) -System Administration To configure the mail notifications server, open the Mail Notifications Server drawer on …

06.10.2016В В· Is there an ability to review the IMAP and SMTP logs from Socialminer, when it is been used for UCCX email CSQs? If so, does anyone know what the name Cisco Mobility Express User Guide for Release 8.2 First Published: November30,2015 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive

Cisco Mobility Express User Guide for Release 8.2 First Published: November30,2015 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive 18.09.2018В В· Bubble chat is an out-of-box, next-generation embedded end-user chat experience offered by Cisco Unified CCX (via Cisco SocialMiner), starting release 11.6(2). However, in SocialMiner 11.6.2, to apply schedules (working and non-working hours) for Bubble Chat, custom wrappers can be created. This

The Cisco DocWiki platform was retired on January 25, 2019. Technical Cisco content is now found at Cisco Community, Cisco.com, and Cisco DevNet. Here are some redirects to popular content migrated from DocWiki. If what you are looking for isn't listed, search Cisco.com Support or post in the Cisco … 29.11.2017 · Cisco SocialMiner server (any supported release) Any client machine (Windows, macOS, *nix-based systems) with the following: a) Python 2.7+ installed and configured in PATH. b) Direct connectivity to the SocialMiner server. The python module requests must be pre-installed. Python modules can be installed using either pip or easy_install.

Since this is an early release of 12.0, it is not guaranteed to be free of bugs. Therefore, if you run into any issues, please report it back to us so that these issues can be ironed out before the official release. You can report issues or provide any feedback in the comment section of Rajiv's blog. 05.12.2017 · Cisco SocialMiner User Guide Release 11.6(1) -System Administration To configure the mail notifications server, open the Mail Notifications Server drawer on …

13.09.2019В В· Cisco SocialMiner server (any supported release) Any client machine (Windows, macOS, *nix-based systems) with the following: a) Python 2.7+ installed and configured in PATH. b) Direct connectivity to the SocialMiner server. The python module requests must be pre-installed. Python modules can be installed using either pip or easy_install. Cisco SocialMiner Developer Guide, Release 11.0(1) First Published: August27,2015 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive

03.11.2010 · News Release Cisco Introduces active user of social media, Cisco realizes the value of social media interactions to our business. Our employees were some of the earliest adopters of MySpace, Twitter, Facebook, YouTube, and other social sites. Our own Consumer Products Group is already using Cisco SocialMiner to 16.10.2014 · Social Miner 9.0 compatible with UCCX 8.5? Question asked by ciroizarra on Dec 5, 2012 According to the ordering guide Social Miner can be ordered standalone. But I'm still stuck in why do we need to purchase premium agent license to use socialminer? If a customer has non-cisco …

05.12.2017В В· Cisco SocialMiner User Guide Release 11.6(1) -Launch and Use SocialMiner For more information, refer to the Search section under Chapter 2 of SocialMiner User Guide, Release 11.5. There are REST APIs available using which you can build custom search apps/functionality for specific chat contacts (Search API) and access transcripts. Authorization for these APIs is via SocialMiner application administrator credentials.